Returns & Refunds

We want you to receive the correct products in good condition.

Incorrect or damaged items

If an item is incorrect or damaged when you receive your order, please contact Sweet Treat as soon as possible and keep the item and packaging available for us to check.

Perishable and food products

For food, frozen, chilled or other perishable products, returns are handled according to the condition of the product and the reason for the return. Products that have been opened, consumed, improperly stored or damaged after delivery or collection may not qualify for a refund or replacement.

Refunds

Where a refund is approved, the refund method and timing will depend on how the order was paid and the circumstances of the return.

This policy does not limit any rights you may have under applicable South African consumer law.